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About Us

MDS is a family owned and operated company that has been providing property management software to the local New York market since 1982. We pride ourselves in developing, implementing and supporting a state of the art product through personalized service that cannot be matched by larger national competitors. By focusing on our local market, we are able to respond rapidly to changes in local law and market trends. At our core, we are extremely customer centric and will always go the extra mile to ensure that our clients refer us to their colleagues. Over the years, we have maintained over a 95% customer retention rate which we are confident represents an overall level of satisfaction that is unmatched in the property management software industry.

Why MDS?

We believe that there are three components to providing our clients with the best software experience possible. If any one of these ingredients is missing, the full potential of your system will not be reached.

Best in Class Product

MDS builds its software based on the needs of its customers. We spend time listening to our users in order to develop a software package that exceeds expectations. Do you have an idea? We’d love to hear it. The MDS Explorer system is constantly evolving based on the feedback of our loyal user base.

Training & Implementations

Purchasing a piece of software will not automatically translate to instant time savings and efficiencies. The fact is that there is some hard and important work that needs to be done when implementing a new system. The team at MDS treats every new client installation with the seriousness that it deserves. From data conversion to system setup, our staff of experienced professionals will guide you through the process to ensure a successful and seamless transition to your new system.

Ongoing Support

When you call the MDS team for support you will not be connected to an inexperienced technician that is reading from a Help manual. You will not have to speak to a different person every time you call and you will not have to wait several days for a follow up phone call.

What you will receive with MDS is a friendly and knowledgeable technician that can resolve most issues while you work with him over the phone and through an internet connection. Most calls are answered without the need for a call back and when a call back is required it will happen within eight business hours. If any of these things sound unimportant, we encourage you to ask around. Find out what systems your colleagues are using and see if they are satisfied with their support. The fact is, unless you are speaking to an MDS client, there is a good chance that your feedback will fall far short of our standards.

These are the things that we believe make us the best choice for property management software- but you don’t have to take our word for it… click here to see some of what our customers have said about doing business with us over the years.

 

“MDS has been the backbone of my business for over 20 years. During this time they have proven to be like a key employee, or a trusted partner in helping TCM achieve tremendous growth and success. MDS's innovative programs and un-paralleled support are keys to our mutual success.”

David Goldstein- Total Community Management Corp

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